ready to make a return?
Returns Policy
You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.
Bras and sleepwear are available for return. Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.
Any gift with purchase items must be returned if you are returning the garments.
Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breast pads).
Yes, Clearpay orders can be refunded using the returns portal, however the refund will exclude any Clearpay fees.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
UK customers to return your item(s) to us, please download the return label in the Hotmilk Return Portal.
Non-UK customers please send your return item(s) to:
(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom
As always, if you need any assistance simply email us we're here to help.
We will send you an email to notify you that we have received and inspected your returned item/s. Please allow up to 14 days for return and processing (often
tracking will state DELIVERED, this may be to the central sorting facility before arriving to us). Once approved, your refund will be processed, and an email sent to confirm.
*Peak holiday or sales times may experience a slight delay in processing
times.
UK Customers
We don't offer exchanges, but processing your refund first ensures you get into your new size faster, as you don’t have to wait for us to receive your returned items before we dispatch the new ones. We’ll simply pick and pack them just like any new order, while your return makes its way back to us.
All refunds will have a returns shipping fee of £4.99 deducted from your order. We will provide a returns label for easy returning so no need to pay any more upfront costs. As we are a small independent brand battling ongoing price increases on freight back and forth, we do have to pass on this cost.
Non-UK customers:
We regret that we are unable to offer you free shipping at this point.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
UK customers to return your item(s) to us, please download the return label in the Hotmilk Return Portal.
Tip: If you don't have access to a printer you can simply take the QR code generated by your return to your nearest Post Office or Royal Mail Customer Service Point and they will print the free shipping label for you!
Non-UK customers please send your return item(s) to:
(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom
Remember to write your name and order number on the outside of package also so we can identify it quickly.
As always, if you need any assistance simply email us we're here to help.
RETURNS ON PROMOTIONAL PURCHASES
That is no problem at all, we can honour that discount of the original purchase price.
Contact us and once we've processed your refund, we'll be able to create a unique code just for you!
Partial refunds: For example, with a BOGO50% off. If the cheapest item of the two is returned, a refund will be issued at the price paid during the promotion. If the most expensive item out of the two is returned, this will be refunded at full price, minus 25% off.
Faulty garments
Hotmilk Collective products have a comprehensive three-month manufactures warranty from the original date of purchase. Issues incurred after this period are deemed as fair wear and tear. If you believe your item has a manufacturer fault and is inside the warranty period, please get in touch, and we will review your claim. If you have been sent the wrong item, we will issue you a replacement at no cost. In your communication, include your order number, a detailed description of the fault and a photo.
